Click and Collect

What is click and collect?

Click and collect is a new, FREE service offered that allows you to order and pay for an item online and collect it in our store in Ballincollig, Co. Cork. The order will ready for you within 24 hours or one working day (subject to opening hours, order volumes and time order is placed). We will hold your order for you for up to 14 days.

How it works:

Place your online order:

To place a click and collect order online, ensure all items in your shopping basket are in stock & eligible for click and collect. Make sure you choose ‘LOCAL PICKUP’ as delivery option at the checkout.

You will receive an order confirmation by email with your order line(s) and details of an estimated time when your order will be ready to collect.

 

Check your email inbox:

In addition to your order confirmation email, you will receive a ‘ready for collection’ notification email.

• The first will let you know the store has received your order and is processing your order.

• The second will confirm that your order is ready for collection.

Orders will be ready for collection within 24 hours & during store opening hours. Before calling to the store to collect your item, please check the store opening hours to ensure we will be open when you arrive.

 

Collecting the order:

Once the store has picked your order you will receive a ‘ready to collect’ email.

When you are ready to collect your order, please bring your order confirmation email to the store along with the credit / debit card used to order the item online and photo ID.The email can be printed or presented on a smartphone.

Your order will be held and available for 14 days following the date of order. We cannot hold orders longer than this. Once this time expires your order will be cancelled.

Please do not travel to the store until you have received your ‘ready to collect’ email.

 

All4building store address:

Unit 7 Westpoint Trade Centre
Link Road
Ballincollig
Co.Cork
P31 N623

*Deco Stones is a sister company affiliated with All4building.

 

Store opening hours:

Monday9.00am – 5.30pm
Tuesday9.00am – 5.30pm
Wednesday9.00am – 5.30pm
Thursday9.00am – 5.30pm
Friday9.00am – 5.30pm
Saturday9.30am – 4.00pm
Sunday & BHClosed

Other FAQ:

 

When do I pay for my click and collect order?

Click and collect orders are paid for online. You can pay via credit or debit card. Just remember to bring the email order confirmation and documentation needed to collect your order in store.

What do I need to bring with me to collect my order?

Please bring your order confirmation email and a proof of ID. Accepted forms of ID are usual national ID cards (Driver’s License/ Passport / National Age Card etc.) or the credit card you used online to pay for the goods. Unfortunately we will be unable to give you the shopping without any of these forms of ID.

Can somebody else collect my shopping for me?

Yes, if they have a copy of the confirmation email with order number as well as their own form of photo ID. Unfortunately without this we will not be able to give them the order.

When can I collect my order?

Once the store has picked your order you will receive a ‘ready to collect’ email. When you are ready to collect your order, please bring your order confirmation email to the store along with the credit / debit card used to order the item online and photo ID.
The email can be printed or presented on a smartphone.

Your order will usually be ready within 24 hours, subject to the store opening hours, time order was placed and order volumes.

 

 

If you have more questions CONTACT US.